Tuesday, 30 August 2011

Good news and bad...

The good news is that I got another review for "The Docks", a good four stars courtesy of the Gathering Leaves blog

"I definitely recommend The Docks for a fast, entertaining read!"
Gathering Leaves (full review)

My new author website is up: http://www.vhfolland.com/, leaving only Fire Season's site to be reskinned, and I have a lot of promotion set up for September, including a sequel to The Docks.

The bad news is really bad: There's a problem with the Amazon.com listing for The Docks and it can't currently be purchased from there. I have flagged this up with Amazon and am waiting to hear back.

Meanwhile, if you would like to get a copy, please use:

Update (9.30pm): I raised this with Amazon at 16:00, who responded and unfortunately made the problem worse. They are now showing a listing for the book in print, and not Kindle. The book does not exist in print, making the listing nonsense (and any copies sold through it pirated). It still can't be purchased. It will be 24 hours before they give me another update.

The only way I can think to fix it is to pull the listing and republish, but that takes it down for a day or so and takes it off Amazon.co.uk and Amazon.de where the book is still live. My main advertising feature is on the 1st September.

I've already lost sales from today's review, and had complaints about the listing. I would like to apologise to any readers inconvenienced by this, and confirm that I am trying to get this fixed as quickly as possible.

For anyone curious about the issue, here's the side-by-side screenshots:

Amazon Before and After

Any advice on what might be causing it or how to get it fixed would be welcome.

Update (1.45am): Amazon said it is fixed, but one look at the listing says it isn't, so I've batted it back to them. I will republish tomorrow AM if it isn't fixed by then. Once again, my apologies.

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